Privacy Policy

Last Updated: December 1, 2023

Arcade Haven ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website arcadehaven.co.uk or our physical gaming club located at Studio 82 Kirsty Drive, North Jamesfort, S81 0HT, United Kingdom.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect information that you provide directly to us when you:

• Register for a membership
• Sign up for our newsletter
• Contact us through our website or by email
• Participate in surveys, promotions, or events
• Post comments on our blog

The types of information we may collect include:

• Personal identification information (name, email address, phone number, postal address)
• Payment information (processed securely through our payment processors)
• Demographic information (age, gender, gaming preferences)
• Communications you send to us

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type
• Device type
• Pages viewed and time spent on our website
• Referring website

This information is collected using cookies, web beacons, and similar technologies. We may also receive information about your location, which helps us provide relevant content based on your geographic area.

Use of Cookies

Our website uses cookies to enhance your experience. Cookies are small text files that are placed on your computer or mobile device when you visit a website. We use the following types of cookies:

• Essential cookies: Required for the website to function properly
• Analytical/performance cookies: Allow us to recognize and count visitors and see how they move around our site
• Functionality cookies: Used to recognize you when you return to our site
• Targeting cookies: Record your visit to our site, the pages you have visited, and the links you have followed

You can control cookies through your browser settings. However, disabling certain cookies may affect your experience on the website.

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process memberships and payments
• Provide and maintain our services
• Notify you about changes to our services
• Send you marketing communications about events, promotions, or other information that may be of interest to you
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Improve our website, services, and customer experience
• Comply with legal obligations

Sharing Your Information

We may share your personal information with:

• Service providers: Third-party companies that perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service
• Business partners: With your consent, we may share your information with business partners to offer you certain products, services, or promotions
• Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Your Rights

Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data, including:

• The right to access your personal data
• The right to rectify inaccurate personal data
• The right to request the deletion of your personal data
• The right to restrict the processing of your personal data
• The right to data portability
• The right to object to the processing of your personal data

To exercise these rights, please contact us using the details provided below.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete it from our systems.

Third-Party Websites

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any websites you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Arcade Haven
Studio 82 Kirsty Drive
North Jamesfort, S81 0HT
United Kingdom

Email: info@arcadehaven.co.uk
Phone: +44 (0) 577 494 7292