Last Updated: December 1, 2023
Welcome to Arcade Haven. These Terms and Conditions govern your use of our website (arcadehaven.co.uk) and our physical gaming club located at Studio 82 Kirsty Drive, North Jamesfort, S81 0HT, United Kingdom.
By accessing our website or using our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our website or use our services.
In these Terms and Conditions:
Individual memberships are available for anyone 12 years and older. Children under 12 must be part of a family membership and accompanied by an adult. Some game content may be restricted based on PEGI age ratings.
When registering for a membership, you agree to provide accurate, current, and complete information. We reserve the right to suspend or terminate your membership if any information provided is found to be inaccurate, outdated, or incomplete.
Monthly memberships require a 3-month minimum commitment, after which you can cancel with 30 days' notice. Annual memberships are non-refundable but can be transferred to another person for a small admin fee.
Membership cards remain the property of Arcade Haven and must be presented upon request. Lost or stolen cards should be reported immediately. Replacement cards will be issued for a fee of £5.
Arcade Haven is open 7 days a week from 12:00 to 23:00. These hours may be subject to change for special events, holidays, or maintenance. Any changes will be communicated in advance through our website and social media channels.
Members and visitors must use all equipment with care and follow any instructions provided by staff. Any damage caused by misuse will be the responsibility of the user, who may be charged for repairs or replacement.
During busy periods, time limits may be enforced on certain equipment to ensure fair access for all members. These limits will be clearly communicated by staff.
Food and drink purchased from our café may be consumed throughout the premises. Outside food and drink are not permitted except for water in closed containers.
Arcade Haven is committed to providing a safe and enjoyable environment for all members and visitors. The following behaviors are not tolerated:
Violation of these rules may result in removal from the premises and termination of membership without refund.
We encourage fair play and good sportsmanship. Please respect other gamers by:
Some events and tournaments may require advance registration and payment of entry fees. Registration is on a first-come, first-served basis, with priority given to members.
Each event or tournament will have specific rules that participants must follow. Failure to comply with these rules may result in disqualification without refund of entry fees.
Prizes for tournaments are awarded as specified in the tournament details. Arcade Haven reserves the right to substitute prizes of equal or greater value if necessary.
If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized access to your account.
All content on our website, including text, graphics, logos, images, and software, is the property of Arcade Haven or our content suppliers and is protected by copyright laws.
By posting comments or submitting content to our website, you grant Arcade Haven a non-exclusive, royalty-free license to use, reproduce, modify, and display your content in connection with our services.
We accept payment by credit/debit card, direct debit, and other specified payment methods. All payments are processed securely through our payment processors.
Membership fees are charged as specified in our current pricing structure. We reserve the right to change membership fees with 30 days' notice to existing members.
Refunds are provided in accordance with our Refund Policy, available on our website.
Arcade Haven and its staff are not liable for any loss, damage, or injury arising from the use of our facilities or participation in our events, except in cases of negligence. Personal belongings are brought into the premises at the owner's risk.
The Arcade Haven name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Arcade Haven or its affiliates. You may not use these without our prior written permission.
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the modified terms.
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms and Conditions, please contact us at:
Arcade Haven
Studio 82 Kirsty Drive
North Jamesfort, S81 0HT
United Kingdom
Email: info@arcadehaven.co.uk
Phone: +44 (0) 577 494 7292